1. Conclusion of Contract
The contract is concluded as soon as rooms are ordered and confirmed or, if confirmation is no longer possible due to time constraints, made available. Verbal agreements only become effective once confirmed in writing by the hotel. Only these terms and conditions form part of the contract; any terms and conditions of the customer are not recognised. These terms and conditions apply to all services provided by the hotel.
2. Prices & Cancellation
Prices are determined by the price list valid at the time the service is provided. Option dates are binding for both contracting parties. The hotel reserves the right to reassign reserved conference rooms or guest rooms to other parties after the option dates have expired. The agreed price for booked services is also payable if the customer fails to appear (Section 552 of the German Civil Code, BGB). The hotel's saved expenses amount to 10% for overnight stays with or without breakfast and 40% for all ordered food and beverages. Other ordered services, in particular the provision of conference rooms and conference technology, are generally charged at 100%. Should the cancellation of the booking be made at least 42 days in advance, the agreed rental fee shall be waived, provided the hotel is able to re-let the booked service to another party. If the cancellation is made within a period of 21 to 42 days before the event or overnight stay, the customer will be charged 50% of the agreed service. If the period between the conclusion of the contract and the provision of the service exceeds six months, the hotel reserves the right to adjust prices.
3. Group Events
For group events, the customer must notify the hotel of the exact number of participants no later than 72 hours before the date of service provision. If fewer participants attend than agreed, the customer shall pay according to the number notified or, at minimum, the number agreed. If more participants attend, billing will be based on the actual number.
4. Duty of Care of the Hotel
a) The hotel endeavours to carry out wake-up calls with the care of a prudent businessperson.
b) Messages, postal deliveries and goods intended for the customer are treated with equal care.
c) Items left behind by the customer will only be forwarded upon request and at the customer's expense. The hotel stores such items for a maximum of 6 months.
d) Services rendered on behalf of the customer (e.g. forwarding textiles to laundry services, arranging shuttle services, etc.) are carried out with great care.
e) Any liability under a) to d) is excluded.
5. Car Park
If the customer is provided with a hotel-owned parking space (including in the underground car park), no bailment contract is established. The hotel has no obligation to supervise the premises. The hotel is only liable for direct damage to the vehicle that is attributable to a defect already existing at the time the parking space was made available (maximum €2,500.00 per vehicle). The damage must be reported to the hotel no later than upon leaving the car park.
6. Hotel Liability
The hotel is liable for the care of a prudent businessperson. Should any defects arise, the hotel will endeavour to remedy the defect as quickly as possible upon immediate notification by the customer. Irrespective of Section 4 and Sections 701 et seq. of the German Civil Code (BGB), the hotel is only liable in cases of intent or gross negligence on the part of its legal representatives or senior employees. Set-off or retention is only permissible for the customer in the case of undisputed or legally established counterclaims. Any liability of the hotel, with the exception of Sections 701 et seq. BGB, is limited in amount to the agreed rental price.
7. Force Majeure
In the event of force majeure, e.g. strikes, fire or water damage, or circumstances affecting the hotel (e.g. reputational risk), the hotel reserves the right to terminate the contract without notice, without the customer being entitled to any claim, e.g. for damages.
8. Customer Liability
The customer is liable to the hotel for any damage or loss (e.g. conference technology, furnishings) that occurs during the term of the contract.
9. Decorative Materials
The installation of decorative materials or similar requires the written consent of the hotel. These and other items brought in by the customer must comply with the relevant police and other safety regulations. These items must be removed by the customer and at the customer's expense immediately upon expiry of the contract period. Otherwise, removal will be carried out by the hotel at the customer's expense.
10. Food & Beverages
As a general rule, the customer may not bring their own food and beverages. In exceptional cases, written consent from the hotel is required. In such cases, a reasonable service charge and corkage fee will be levied.
11. Nature of the Event
The customer is obliged to inform the hotel when booking an event if the political, religious or other nature of the planned event is likely to attract public interest. Newspaper advertisements, other promotional measures and publications that refer to the hotel generally require the written approval of the hotel. If the customer violates this provision, the hotel may cancel the event with immediate effect without the customer being able to assert any claim (e.g. for damages).
12. Check-in / Check-out
Booked guest rooms are available to the customer from 3:00 PM. They must be vacated by 11:00 AM at the latest on the day of departure. Booked rooms are generally only held until 6:00 PM on the day of arrival, unless a later arrival has been expressly agreed. The customer does not acquire the right to specific rooms or premises.
13. Payment Terms
Invoices are payable within 14 days of the invoice date without deduction. Default occurs upon receipt of the first reminder. Default interest of 4% above the current Bundesbank discount rate will be charged, as well as a reminder fee of €10.00 per reminder.
14. Organiser/Orderer Liability
The organiser/orderer is liable for payment of any additional food and beverages ordered by event participants.
15. Internet Use
Your internet connections are logged in our establishment and, upon request from third parties (police/regulatory authorities, etc.), information about the identity of the internet user will be disclosed.
16. Place of Jurisdiction
The place of jurisdiction is Fulda.
17. Severability Clause
Deviating agreements or ancillary arrangements must be in writing to become effective. Should any provisions of the contract or these terms and conditions be invalid, the corresponding provisions of the German Civil Code (BGB) / German Commercial Code (HGB) shall apply in their place. The invalidity of individual provisions of the contract or these terms and conditions does not affect the validity of the remaining provisions.